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Hi,
I’m Caroline Moore

Digital Marketing & Communications Expert

Bio

Get to know me

My background

With over a decade spent working in the digital marketing space, my mission is to meet strategic objectives by creating and serving meaningful digital experiences. I am passionate about developing ads that generate action, and content that educates, informs, and inspires. My specialties include Google Ads, digital copywriting, content marketing, website optimization, search engine marketing (SEM), social media management, email marketing, and inbound lead strategy.

Jack of all trades

As part of a small and dynamic team, my professional experience is vast and varied. A typical day can begin with building a digital advertising campaign, shift to creating a one-touch email, and end with editing a blog post. This has given me the opportunity to develop a broad knowledge and hone my ability to learn on the fly. If I don't have the knowledge to complete a task, my black belt Googling skills activate to find it.

On writing

My passion for reading and writing began early, with a well-worn library card and an endless appetite for books. Today, I indulge my passion by writing professionally for a wide range of use cases and drafting personal essays on a variety of topics to keep my skills sharp. Eats, Shoots & Leaves maintains a constant presence on my desk.

Experience

Professional experience

Assistant Vice President of Marketing / Digital Marketing Manager

Webster First Federal Credit Union

Worcester, MA
2015 - Present

Responsible for all aspects of Webster First Federal Credit Union's digital presence. Work closely with the Vice President of Marketing to develop a digital strategy that serves both departmental and company goals. Deploy, monitor, and report results of strategic initiatives. Ensure brand consistency throughout digital collateral.

Online Marketing Specialist

Webster First Federal Credit Union
Worcester, MA

2012 - 2015

Responsible for deployment of Webster First Federal Credit Union's digital marketing strategy, including website management, SEO, email, digital advertising, social media, and online review sites such as Yelp. Worked in collaboration with the Operations and Call Center teams to assist in improving customer experience on online and mobile banking systems.

Certifications

Google Ads Search Certified

Google Ads Search Certified

Google Ads Display Certified

Google Ads Display Certified

Google Ads AI-Powered Performance Certified

Google Ads AI-Powered Performance Certified

Awards

Achievements

Webster First Federal Credit Union website
IMA Winner 2022 Award

IMA 2022 Outstanding Achievement Award

Project lead on the award-winning websterfirst.com redesign project. 

KPIs

Served 269.9K visitors to websterfirst.com in 2022, generating 1.8M total pageviews and 12.9K total digital leads.

Earned a clickthrough rate 62% higher than the financial services industry average for Google Ads Search product campaigns.

Wrote, designed, and delivered 47 one-touch emails generating 779.8K unique opens and 402 last click attribution leads for the year 2022.

Earned a conversion rate 143% higher than the financial services industry average for Google Ads Search product campaigns.

Portfolio

Portfolio

Caroline Moore
Digital Marketing Expert
carolinejunemoore@gmail.com

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